COMPLAINTS BOOK

This is the Virtual Complaint Book of MACHUPICCHU SACRED. In it you will be able to make a complaint or claim regarding your dissatisfaction with the service. You will receive a copy of your complaint or claim in the e-mail address provided.We will attend you as soon as possible.

Libro de reclamos EN

1. IDENTIFICACIÓN DEL CONSUMIDOR RECLAMANTE

Name

Last Name

Type of document

Document No.

2. DETALLES DE RECLAMO

E-mail address

Phone

Type of your claim

Claim

Complaint

Name of service / Package / Tours

Date of trip

Detail your claim here

I declare to have read and accept the Privacy Policy. I declare to be the owner of the service and accept the content of this form, declaring under affidavit the truthfulness of the facts described. Machupicchu Sacred reserves the right to take the pertinent legal actions in case of verifying the inaccuracy of the declarations made above.

Claim: Disagreement related to products and/or services.
Complaint: Disagreement not related to products and/or services; or, discomfort or dissatisfaction with customer service.

(*) The formulation of a claim does not preclude other means of dispute resolution nor is it a prerequisite for filing a complaint with INDECOPI

(*) The supplier must respond to the claim or complaint within a period not exceeding fifteen (15) working days, which is non-extendable.